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Privacy policy

Savenia Labs is an independent testing laboratory that provides lab tested energy and environmental impact ratings on popular appliances. We produce information labels and ratings so individuals and businesses can choose energy saving and environmentally friendly alternatives while shopping.

Since 2009, our mission has been to transform the way individuals and businesses think about choosing products – and work to ensure that the provision of this information contributes to wider awareness, better-informed buyers and sound purchasing decisions that save energy and money.

We empower individuals and businesses with information so they can decide how best to integrate sustainable approaches into their daily lives.

Our Privacy Policy continues our commitment to serve you and explains how we protect your privacy.

Our Privacy Policy continues our commitment to serve you and explains how we protect your privacy.

Our privacy pledge to you
We know that you care how information about you is collected, used and shared, and we are committed to handling that information carefully and sensibly. We do not sell, share, or rent your information to others in any way that we have not mentioned in this Privacy Policy.
Sites, products and services covered by this Privacy Policy
This Privacy Policy applies to all of the Savenia Labs family of online information products and services, including those listed below.
Our Web Sites
SaveniaLabs.com
Our Mobile Services and Applications
Including mobile Web sites, mobile applications and messaging services
Development of New Products

Savenia Labs continually develops new information products and services that complement our current offerings. All such new products and services, online and off, will be covered by this Privacy Policy.

Please note that some Savenia Labs products and sites are NOT covered under this Policy, and have their own privacy policies.

The sites, products and services covered by this Privacy Policy are referred to within the Policy as "Savenia," "Savenia Labs," "we," "us," "our sites," "our Web sites," "our products," and "our products and services."

Our Web sites may contain links to third-party Web sites for your convenience and information. We are not responsible for the privacy practices or the content of those other sites. We encourage you to review the privacy policy of any company before submitting your personal information.

Information we collect and how we collect it

Many of the services on Savenia Labs sites are offered without our collecting any personally identifiable information from you. You can use any of our sites and view some of our content anonymously. For instance, you can access a great deal of free information online without providing any personally identifiable information.

The information we gather falls into three main categories:

(1) personal information you voluntarily supply to us such as when you subscribe or renew your subscription to a service, order a service, enter a contest or sweepstakes, or engage in other activities through our Web sites

(2) tracking information we collect as you navigate through our sites; and (3) customer service information we collect to resolve a problem or answer a question.

Personally identifiable information

There are many features on our sites for which no registration is required. However, you will need to provide us with personal information about yourself if you are interested in obtaining certain information, purchasing our services, or participating in other activities, such as sweepstakes, contests or other special initiatives. When you do this, we collect personally identifiable information about you, which may include some or all of the following: your name, mailing address, email address, telephone number, mobile phone number, payment card information, a user name and password, age, and other demographic information.

If you provide us with personal information, we may use it to help customize your experience online or provide you with personalized email and direct-mail messages. We may use this information to implement your renewal of a subscription for a product or service. We may track what electronic or direct-mail content you are interested in. We conduct such tracking to focus our communications and provide you content, products and services and offers we believe may be of interest to you.

We may supplement information you give us with information from other sources, such as information to validate or update your address, payment card or other demographic information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.

You may also provide us with information about other people. For example, you might submit a person's name and email address or mobile phone number to share an online article or you might order a service as a gift either online or offline for another person and we will ask you for that person's name, postal address, and email address in order to complete delivery of the gift to the recipient.

Aggregate information collected through technology
When you use any Savenia Labs site we or our service providers may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, your IP address, and pages visited on the site. None of this information is used by us to identify you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our sites or which pages or features get the most attention. We use this information to make our sites more useful to you, to present you with content we believe you'll be interested in, and to serve banner ads for Savenia Labs services on both Savenia Labs sites and other web sites. Most aggregate information is collected via cookies or other technical methods. We use temporary and persistent cookies, Web beacons, and other technologies for analysis, to serve ads, and personalization services. Savenia Labs also places ads on other Web sites and uses cookies to determine when a user has clicked on those ads.
How your information will be used
We want you to understand how we will use your information. If at any time you wish to remove yourself from Savenia Labs mailing, e-mail, or other contact lists, please follow the instructions below. Our primary goal in collecting information is to provide you with a customized experience and to make our programs and services more useful to you.
Savenia Labs information use

Savenia Labs uses personally identifiable information collected through all channels for the purpose for which it was collected, and to contact you regarding your use of our services or matters that affect you and your use of our services. For example, if you provide us with responses to a survey, we use your responses in combination with those of other survey respondents solely for the research purposes of that survey. We use the information you provide when ordering services to communicate with you about the status of your order, complete transactions and fulfill your requests. If you contact us for help or for additional information about a particular service, we will use the information to reply to you.

When you provide us with information in connection with a particular activity or otherwise purchase our services or provide your contact information, including an email address or telephone number in connection with that activity or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you future information about Savenia Labs programs and services using the information you provided to us. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving, unless you explicitly opt out of such communication.

We may also use the information you provide (other than information provided in connection with a survey response) to send you promotional materials by postal mail, email or telephone only for Savenia Labs programs, or services that we believe may be of interest to you. If you provide us with your mobile telephone number, we will use it to provide you with promotional messages for other Savenia Labs services only if you have provided us with your opt-in consent.

We may also use the information you provide (other than information provided in connection with a survey response) to send you promotional materials by postal mail, email or telephone only for Savenia Labs programs, or services that we believe may be of interest to you. If you provide us with your mobile telephone number, we will use it to provide you with promotional messages for other Savenia Labs services only if you have provided us with your opt-in consent.

If you prefer not to receive these promotional communications, you can opt-out of email promotions by following the unsubscribe instructions included in each communication or you can indicate your preference not to receive direct mail or telephone calls from us by writing to:

Savenia Labs, 4825 Cordell Avenue Suite 201, Bethesda, MD 20814.

Be sure to include your full name, address, telephone number and account information.

It may take several weeks fulfill your request.

We use the information you provide about others to enable us to send them your gifts or the online content you requested. From time to time, we also may use this information to send direct-mail offering our products, programs or services to them.

Sharing your personally identifiable information

We take very seriously our responsibility to maintain your privacy with respect to your personally identifiable information. We will share that information only with the following entities, and only in the manner described below.

If you have an online subscription to one of our sites, purchase any of our online services, or enter an online contest or sweepstakes, Savenia Labs will not exchange or rent for promotional purposes any information that specifically identifies you.

Sharing with service providers
We contract with other companies to provide certain services on our behalf, including but not limited to payment-card processing, mail and email distribution, mobile messaging, web site hosting, payment processing, and monitoring of user product reviews and Ratings, analytics or promotions management. For some of our surveys, we may contract with other companies to issue survey participation invitations on our behalf, to host surveys for us, or perform other information-gathering, processing and validation-related services. We provide these companies only with the information they need to perform their services. These service providers are restricted from using data in any way other than to provide services for Savenia Labs, and they may not share or resell this data. For our paid products and services, our payment process service provider (Paypal) will bill you directly, our Privacy Policy does not apply to the payment service provider (Paypal), you should consult its privacy policy. Please note that our Privacy Policy does not apply to your mobile phone service provider's use of your personal information. You should consult its privacy policy.
Sale of a business or sharing for legal purposes

From time to time, we may purchase or establish a business, or sell one or more of our businesses and your personally identifiable information may be transferred as part of the merger or acquisition, creation of a separate business to provide certain of our products and services, or sale or pledge of our assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of SAVENIA. Information, including personal information, about SAVENIA's customers, and other users of our Sites and products and services may also need to be disclosed in connection with a transaction in which SAVENIA or one of our affiliates, is seeking financing, investment, support or funding. If we purchase a business, the personally identifiable information received would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. If we sell a business or engage in one of the other types of transactions noted above, personal information will be subject to the promises made in this Privacy Policy (including any changes to this Privacy Policy made prior to the purchase date).

We reserve the right to share your personal identifiable information with legal authorities if required by law, for example, to comply with a court order or subpoena, or if we determine in our sole discretion that it is necessary to investigate, prevent or take action regarding suspected illegal activities, any violations of our User Agreement (including this Privacy Policy), or in connection with any safety or security concerns.

Mandatory Disclosure for Certain Promotional Offers, Sweepstakes or Contests
If you provide your name for a promotional offer to enter a sweepstakes or contest, and win a prize, we will post a winner's list online, and will file your name, address and phone number with state agencies and/or otherwise disclose a winner's list as required by law.
How you can correct your information

Savenia Labs believes in providing you with the ability to access and edit the personal information that we maintain on your account. To update the information retained about you, please log in online and visit the account page. Or, for any other requests, write to us at:

Savenia Labs 4825 Cordell Avenue Suite 201, Bethesda, MD 20814.

To protect your privacy and security, we will verify your identity before granting access or making corrections.

Our email policies

Account- and services-related email

We will send you emails relating to your account. These include emails such as order confirmations, renewal/expiration notices, and payment problem notifications. If you register for other online services, you may receive emails specific to your participation in those activities.

Email newsletters

We may offer email newsletters. If you no longer wish to receive a specific newsletter, follow the "Unsubscribe" instructions located near the bottom of each newsletter.

Promotional emails

We may also email you messages that we think may be of interest to you about other Savenia Labs services and programs. You can choose not to receive additional types of messages in the future by following the "unsubscribe" instructions located near the bottom of each email.

HTML verification and email tracking

When receiving email from us, we may place a small piece of code in that email to determine whether or not you can accept HTML images and whether or not you viewed and/or clicked on links contained in the email. This process does not leave any information on your computer, nor does it collect information from your computer.

Email opt-outs

In the event you decide to unsubscribe from our newsletters or promotional emails we will honor your request as quickly as possible.

Emails from you

You may choose to send us emails. You should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. Never include a credit or debit card account number or other financial account number in an email.

Direct Mail

If you would like to opt-out of receiving direct mail promotional offers, please contact us 4825 Cordell Avenue Suite 201, Bethesda, MD 20814 or online at info@savenialabs.com. Be sure to state your full name and address and account information (if applicable) along with your request.

Surveys

We conduct different types of surveys individually or through our agents. We conduct surveys in both print and electronic formats. When you participate in one of our surveys, you may provide us with the following types of information:

(1) demographic information, such as your age, gender, and geographic location

(2) information about yourself and about your experiences with products and services (some of which information may be personally identifying)

(3) your views and opinions on various topics.

The following principles govern our use of the information we collect through surveys:

First - Your survey responses will be used only in combination with those of other survey respondents to produce information to help consumers in today's marketplace. Your individual responses will remain confidential to SAVENIA (and our agents and service providers) and will not be used for non-research purposes.

Second - You will not receive marketing or other non-research materials as a result of participating in a survey, although it is possible that you may receive such materials as a result of your prior business relationship as a customer or subscriber of SAVENIA's products or services.

There are two general exceptions to these principles:

(1) As part of our quality control efforts, if you participate in a survey, you may be contacted by SAVENIA or its agents to validate that you did take part in the survey

(2) With your prior affirmative consent (if provided in your initial survey response), our researchers may follow up with you based on your specific answers to a survey. For example, if you tell us you have a particular oven model and we have additional questions about that oven, we may select you to participate in a second survey, but only if you provided us with affirmative permission to do so in the initial survey.

If you wish to decline participation in future surveys, we will honor your opt-out request as quickly as possible. You may opt out of receiving future offline surveys by writing to us at:

Savenia Labs, 4825 Cordell Avenue Suite 201, Bethesda, MD 20814.

If you are an online survey participant, we provide you with instructions on how to opt out of receiving future invitations in each email survey invitation

Security

We work to protect your personal information from loss, misuse or unauthorized alteration. We have put in place appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and appropriately use the information we collect through all channels.

Security of the Personal Information You Provide

Personal Information

We strive to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls and other security procedures to help protect your information from loss, misuse or unauthorized alteration

Please keep in mind that any message you post in any public discussion group, user product review, blog, or other public posting area on our sites may be available to anyone with Internet access. If you don't want people to know your name or email address, for example, do not include them in any message you post publicly or incorporate them in a user name.

Security enforcement

Any unauthorized access to or use of any Savenia Labs Web sites or to the information collected and maintained by us should be immediately brought to our attention by contacting us by writing to us at Savenia Labs, 4825 Cordell Avenue Suite 201, Bethesda, MD 20814. We will investigate, and, if necessary, take action to halt any violation of the security of your personal information of which we become aware.

In the unlikely event that we believe the security of your sensitive personal information, such as payment information, in our possession or control may have been compromised, we will apply the same notification policy to all of those individuals affected. We will endeavor to provide required notice as soon as possible under the circumstances and if appropriate, will post notices on our SaveniaLabs.com and (if applicable) our other Savenia Web sites.

Security of access to your online and print account information

When you set up an online account with us, you are asked to establish a user name and password.

When you later log on to your account, you will be asked to enter your user name and password to protect the security of your online account. If you want to change your password or other subscriber information, you may do so at any time online. If you have forgotten your user name and wish to log on, you will be asked to provide the email address you used when you created the account (or an updated email address that you have previously provided), and an email containing your user name will be sent promptly to that email address. If you wish to log on to your account and have forgotten your password, the online system will request both your email address and your user name, and we will promptly send you an email with a temporary password. You will be prompted to reset it to a new password.

It is your responsibility to control the dissemination and use of your user name and password and to control access to and use of your account. We urge you to keep your user name and password confidential and not disclose them to anyone. Be sure to sign off when finished using our sites, especially if you are using a shared or public computer. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision, for example, a third party's unauthorized access to your information.

IMPORTANT - Although we take these steps to protect your personal information, no method of transmitting or storing electronic data is ever completely secure, therefore we cannot promise or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy.

Children's privacy
Our Web sites are general audience sites intended for adults, and we do not knowingly collect information about children. Should a child whom we know to be under 13 make known to us his or her personally identifiable information, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personally identifiable information.
International privacy
Savenia LLC is a Maryland based company headquartered in Bethesda, Maryland, USA. We may have site visitors and registrants as well as subscribers of our services from countries around the world in addition to the United States. If you are located outside of the United States, the personal information you provide to us will be transferred to the United States and governed by applicable U.S. laws and regulations and this Privacy Policy. Some of this information may be transferred to, processed and stored temporarily by our service providers in other countries. By submitting your personal information, you consent to its transfer to and storage in the United States and other countries designated by Savenia, its governance by U.S. laws and regulations, and its use in accordance with the purposes for which it was originally collected and as set forth in this Privacy Policy.
Changes to this Privacy Policy
This Privacy Policy may be amended from time to time. Any modifications will be reflected online, so check back often. If we make a significant or material change in the way we use your personal information, we will make you aware by prominently posting a notice on our Web sites. We will provide thirty (30) calendar days advanced notice of any material change to the way we use personal information.
How to contact us about privacy

If you have any questions or concerns about the Savenia Labs Privacy Policy, its implementation, or would like a written copy, please feel free to contact us at:

Savenia Labs, 4825 Cordell Avenue Suite 201, Bethesda, MD 20814

Or, if you would like to contact us via email, please visit www.savenialabs.com.

If you feel that we have not followed our Privacy Policy, please let us know. This Privacy Policy is a part of our User Agreement, which you should read. Any disputes regarding this Privacy Policy are subject to our User Agreement and will be governed by the laws of the State of Maryland, applicable to agreements made and performed there.

© 2011 Savenia LLC.

Last updated on September 1, 2011.